The beauty of technology is using it to solve local problems. Gokada has been able to use it in solving some problems associated with okada and even cars.
First, with Gokada, you are assured of a road worthy bike which means, though the regular motorcycle used by Okada riders had been banned from the major roads in Lagos, Gokada bikes are allowed due to the fact that they are 200 cc motorbikes.
Also important is the hygienic condition of the helmet. You’re given a hair net to wear before putting on the helmet – this is something you don’t get from a regular Okada rider.
If by any means you’re dissatisfied with their service, you also have a means to channel your grievances and it will be dealt with. To cap it all, from the comfort of anywhere you are, you can hail a bike using their app and it will come pick you up to your destination.
With the above, you know Gokada had set it foot in the right place. However, if you need to inquire something from them, you will need to either go to their office, give them a call or email their customer care agent.
This article will list out their office address together with their contact details.
Gokada Office Locations And How To Contact Them
Gokada provide its on-demand bike hailing service only in Lagos and since that’s the only service they provide now, they are only based in Lagos.
Gokada currently have two (2) offices in Lagos. One on the Mainland and the other on the Island.
Gokada Lagos Mainland Office Address
1, Harvey Road, Yaba, Lagos, Nigeria
Telephone: +234 (0)7033094854
Email: [email protected]
Gokada Lagos Island Office Address
2, Babafemi Osoba street, off Admiralty road, Lekki Phase 1, Lagos
Telephone: +234 (0)703 921 6152
Email: [email protected]
Alternative Way Of Contacting Gokada
Aside going to their office and contacting them via telephone and email, you can also contact them directly from the Gokada App. It’s as easy as anything.
Launch the app and tap the “Support” button. At the button of the page, you will see a button labeled “Message Us” click it and send your message.
Gokada App Overview
This section is for those not familiar with the Gokada app. Gokada was founded in 2017 by Nigerian entrepreneurs. The service was launched originally and started operations in Yaba Axis of Lagos state and has extended their operations to Victoria Island – Lekki Axis Lagos, Nigeria.
The company uses bikes with engine capacities of 200 cc and above meeting government standards for load-bearing on major Lagos roads. The service requires a Gokada mobile app which riders must download to their iOS or Android -based phone, sign up, enter a valid phone number, enter pick up location and request ride.
Riders can then request a ride from a nearby driver. Once confirmed, the app shows the verified driver’s name, photo and bike details, after which the driver will call to confirm the request and destination. Before confirming your order, you will see an estimated cost of the service which might change. Upon arrival, the driver will give you a hair net and helmet.
You’re expected to wear the hair net for hygienic sake before putting on the helmet which are DOT (US Department of Transportation approved) certified, able to withstand forces typical during a motorcycle accident. After putting it on, you climb the bike and the driver takes off. Upon reaching your destination, you alight the bike pay the bike man in cash (yes, they currently accept only cash as the means of payment).
The amount to be paid is usually displayed on the app and the driver will show you. After the payment, you can now rate the driver on the app based on the service delivered.
If by any means, you have a reason to report the driver for misconduct, launch the app and tap the “Support” button then click the “Message Us” button at the bottom of the page.
Conclusively, it’s important we note here that Gokada had solve it own quarter of the traffic problem. With it, you move at least two (2) times faster in traffic congested areas. You also don’t need to come out before hailing their bikes. These and many more had set them aside from the regular Okada drivers in Lagos.